FAQ – Supervisor Visit

At Bay Building Services, we strive to make the process easy to ensure that your repairs are undertaken efficiently and to the best quality possible.

We have been authorised to proceed with repairs at your property by your insurance company.

Here are the next steps which will occur:

  1. Confirmation

A confirmation of works to be undertaken at the property during the repair process will be provided to you.

  1. Paperwork received

We will send you some paperwork (this will either be a contract, excess statement or Scope of Works depending on the type of repair). We will send you a building contract with a full Scope of Works (list of repairs) to be carried out.

  1. Appointment of Coordinator

Once the required paperwork has been received, we will appoint your dedicated Repair or Project Coordinator who will be your key point of contact for the duration of the repairs.

  1. Trades Assigned

We will allocate the best trades to undertake your repair and we only use trades that are fully licensed, insured and can provide high quality repairs.

  1. Works commence

We will schedule the repairs to be carried out at your property. We use local trades and suppliers. Lead times on trades and suppliers can vary.

  1. Completion of works

Upon conclusion of repairs at your property, you will be required to sign and return a Notice of Completion confirming that all repairs have been carried out to your satisfaction.

  1. Customer feedback

After the completion of works, you will be emailed a customer survey which can help us to improve our services. As Bay Building Services are constantly striving to monitor and improve our repair quality, customer service and overall communication, we encourage you to complete our Customer Satisfaction Survey and provide us with your honest feedback.


When will works commence?

Once your claim is approved, you have signed the builder’s contract (where applicable) and paid the excess (where applicable), we will contact you to discuss the schedule of repairs and advise you which trades will be attending your property and when works will commence.


Who should I contact if I have any questions with regard to this process?

Should you have any questions in relation to this process, please contact our local office (below) or call us on 1300 766 216.

What is Builders warranty insurance?

The law requires a builder to meet certain obligations when they do building work. These are called ‘warranties’ in the Domestic Building Contracts Act 1995, and ‘consumer guarantees’ in the Australian Consumer Law. You have rights under both laws.

For information about your rights under the Australian Consumer Law, go to https://www.consumer.vic.gov.au/products-and-services/refunds-repairs-and-returns/guarantees-that-apply-automatically

How long will my reinstatement works take?

At the commencement of repairs, you will receive an indicative schedule for the reinstatement works. These times will vary dependant on the availability of materials, trades and weather conditions.


What if there are additional damages not included on my Scope of Works?

You will be able to discuss these repairs with your Repair Coordinator or on-site Building Supervisor, and if they are determined to be covered under your policy, they can be included as part of the Scope of Works at a later stage.