At Bay Building Group we are committed to making the repair and restoration process as easy and efficient as possible for our clients and their customers. We have put together a list of the most frequently asked questions to assist in guiding you through the process. If you are unable to find the answer to any question you may have from the list below please feel free to contact us as we are always ready to assist you however we can.

Are you able to assist with Maintenance Repairs?

In some cases Bay Building Services will be able to assist you in carrying out maintenance repairs or finding trades to carry out these repairs. Please contact your Repair Coordinator or on site Building Supervisor to discuss in more detail.

How long will my reinstatement works take?

At the commencement of repairs, you will receive an indicative schedule for the reinstatement works. These times will vary dependant on the availability of materials, trades and weather conditions.

My reinstatement works have commenced, who can I speak to regarding an update on the status of my claims?

Your personal Repair Coordinator or Building Supervisor can be contacted by calling them directly on their contact details provided or via our 24 hour number 1300 766 216. Please have your job reference number ready as it will assist us in providing timely information with regard to your repairs. (Please do not call the original estimator who quoted on your repairs once works have commenced).

What if there are additional damages not included in my Scope of Works?

You will be able to discuss these repairs with your Repair Coordinator or on-site Building Supervisor, and if they are determined to be covered under your policy, they can be included as part of the Scope of Works at a later stage.

When will works commence at my property?

Once your claim is approved, you have signed the builder’s contract (where applicable) and paid the excess (where applicable), we will contact you to discuss the schedule of repairs and advise which trades will be attending your property and when.

Why do I need to pay my excess to the builder and not to my insurance company?

Your insurance company has requested we collect the excess on their behalf prior to works proceeding, this amount is then deducted from our final invoice that is issued to your insurance company. This is standard practice with most insurance companies.

How long will it be until I receive any further communication/information following the visit from your Estimator?

The approval process can vary greatly in time depending upon the parties involved, therefore we tend to give a general estimate that you should receive communication within approximately 5-10 days of the estimators visit.

Why are multiple estimators contacting me to view my property?

To ensure that your insurer is getting the best price, they will often ask multiple builders to attend and quote on the damages to your property.

I have had the estimator attend, what happens next?

We will submit our quotation to your insurance company/relevant party and will determine if the damages are covered under your policy, they will then allocate their builder of choice to carry out repairs.

What happens when my claim/repairs are lodged with Bay building Services?

The insurance company will appoint one or more building companies to attend your property and prepare a quote and/or report to repair the damage.Your insurance company, or relevant party, will then assess the claim and if deemed insurable, a repairer will be approved to complete repair works.

Are Bay Building Services a registered and qualified builder?

Bay Building Services are a fully registered domestic and commercial builder in Victoria, Queensland, New South Wales, Australian Capital Territory, Tasmania, South Australia and Western Australia. We are an accredited Master Builder and a member of the Housing Industry Association (HIA).