FAQ – Estimator Visit

Today, I am here to inspect the damage at your property and compile a quote/and or report at the request of your insurance company. It is my priority to ensure that you understand, and are comfortable with the next steps of the process.

At Bay Building Services, your local insurance builder, we have over 30 years of experience, and you can be rest assured that you are in safe hands with us. We have extensive knowledge and experience when it comes to insurance building and we are here to make the insurance repair process as easy as possible for you. We work closely with Australia’s leading insurers to return homes and business to their previous condition as quickly as possible.

The steps which will occur after my visit today:

  1. Customer Survey

Following my attendance, you will be emailed a customer satisfaction survey. If you are satisfied with the service I delivered, and believe I explained everything very clearly, please score me a 9 or 10. In order to assist us in making improvements, please provide any other honest feedback.

  1. Quote Submitted

Bay Building Services will submit our quote/and or report to your insurer for consideration following my attendance today.

  1. Quote Approved

Once we have submitted our quote, we have to await approval before we can move forward with repairs. This can take up to 14 days. We will contact you as soon as we have been approved by your insurer.

  1. Repair Coordinator/Supervisor Allocated

Once we have received approval to proceed with repairs, we will appoint your dedicated Repair or Project

Coordinator, who will be your key point of contact for the duration of the repairs. We will send you a building contract with a full Scope of Works (list of repairs) to be carried out.

  1. Repairs Commence

As soon as we have received your signed Building Contract, and payment of any applicable excess, we will schedule the repairs to be carried out at your property. We use local trades and suppliers. Lead times on trades and suppliers can vary.


  1. What if I require temporary or emergency repairs carried out before my claim is approved?

Please contact our 24-hour emergency number on 1300 766 216 and we will be able to talk you through the process of arranging emergency repairs.

  1. Why are multiple estimators from different companies contacting me to view my property?

Many insurance companies have an internal policy of obtaining two or more quotes for each claim. This is to ensure that they are getting the most competitive quote for the required repairs. If you have both home and contents damage, you may also be contacted by both building and restoration companies to assist with your claim.

  1. When will I know if the works at my property have been approved?

Dependent upon your insurance company, the approval process can vary greatly in time depending upon the parties involved. We therefore tend to give a general estimate that you should receive communication within 7-14 days of the estimator’s visit.

  1. When will repairs commence at my property?

If we are appointed to carry out repairs at your property, before repairs can commence we will require you to sign our builder’s contract (where applicable), and pay your excess (where applicable). We will then contact you to discuss the schedule of repairs and advise which trades will be attending your property and when.

  1. Why do I need to pay my excess to the builder and not to my insurance company?

If there is an excess applicable to your claim, your insurance company may have requested that we collect this payment on their behalf prior to works proceeding. This amount is then deducted from our final invoice issued to your insurance company. (Please note this is not applicable to all insurers).

  1. Who should I contact if I have any questions with regard to this process?

Should you have any questions in relation to this process, please contact our local office (below) or call us on 1300 766 216.