Our commitment to the insurance industry was recently further demonstrated through our participation as an Exhibitor at the 2015 AICLA/ANZIIF Claims Convention. As we look to further improve the customer service we deliver and continue to focus on building the customer experience for our clients and their customers across Australia, we would like to thank all attendees for making the Convention such a rewarding event for our team. It was highly beneficial to learn a bit more from all attendees as to what they believe is most important when it comes to the successful delivery of an exceptional customer experience.