A Customer Information Kit containing details of the excess fee applicable to your insurance claim, along with an invoice, is posted out to you as soon as we are authorised by your insurance company to proceed with repairs.
Please note that reinstatement works can only commence at your property once Bay Building Group has received payment of this excess fee.
PAY IN PERSON
To pay in person by cheque, credit card or EFTPOS, please feel free to drop into your closest Bay Building Services branch during business hours.
PAY BY PHONE
To pay by credit card over the phone, please phone 1300 766 216 during business hours and state your Job Reference number (as indicated in your Customer Info Pack). A receipt of the transaction will be posted to you upon request.
PAY MY MAIL
To pay by mail, post a copy of your invoice along with a cheque to:
Accounts Receivable Department
Bay Building Services
PO Box 5103
South Melbourne VIC 3205
PAY ONLINE
Please click the button to use our online payment form. Pay your excess online via our secure payment system. Transactions will take place on a secure server.
Please use our form below to pay your excess online via our secure payment system. Transactions will take place on a secure server.
Disclaimer: By submitting your payment online you are acknowledging and authorising Bay Building Services to proceed with the works as per your Scope of Works letter. In agreeing you must notify Bay Building Services staff and contractors of any known risks/hazards at your property listed in the Scope of Works letter. For full terms and conditions please refer to your Scope of Works.
Refund Procedures: Should you decide not to proceed with works after you have paid your excess, a refund of your excess payment will be completed within 7 working days after written notification from yourself and your Insurer/Loss Adjuster.