Bay Building Services
As a fully licensed builder with over four decades of experience, Bay Building Services delivers comprehensive building repair and emergency response solutions across Australia. From urgent make safes and minor repairs to major reinstatement projects, we manage every stage with professionalism and care.
Our specialised team model ensures dedicated expertise across projects of all sizes, allowing us to allocate the right resources at the right time. Our commitment to exceptional customer service, cost efficiency and quality workmanship ensures a smooth experience for both our clients and customers.
Our Client Teams
At the heart of our service is a dedicated Client Teams structure designed to give every client a seamless, end‑to‑end claims experience. Each client is supported by a specialized team that manages the entire claims journey, from first notification of loss to final resolution, working closely with our delivery and service units to ensure accuracy, efficiency, and transparency at every step.
Loss Adjusting Projects
Loss Adjusting Projects
- Dedicated team in place to support our Loss Adjuster clients.
- National team supporting Loss Adjusters across all regions.
- Specialised team experienced in dealing with higher complexity claims.
- National Account Manager in place as direct point of escalation.
- Relationship driven team in tune with the unique requirement of our Loss Adjuster clients
Niche & Specialty
Niche & Specialty
- Dedicated team in place focusing exclusively on Niche & Specialty Insurers.
- Removed from the volume of some of Australia’s larger General Insurers to provide service with a personal touch.
- National Account Manager in place as direct point of escalation.
- Specialist team experienced in dealing with multiple stakeholders.
- National team servicing claims across all regions.
General Insurer
General Insurer
- Dedicated team in place to service Australia’s leading General Insurers.
- Specialist team focused on unique performance metrics of each client.
- National Account Manager in place for each Insurer as direct point of escalation.
- National team with targeted approach for each client
- Scalability to deliver for our General Insurer clients during their time of need.
Case Study: Rochester Hospital
When authorities issued warnings of imminent major flooding, little did anyone anticipate the extent of the ensuing devastation. Striking the rural town of Rochester situated along the Campaspe River in central Victoria, the once-in-200-year flood left its mark.
With a population just surpassing 3000, the deluge impacted every resident of Rochester, inflicting both physical and profound emotional distress upon this tightly-knit, resilient community. As the waters began to recede and residents returned to their homes, the full extent of the damage became apparent – Rochester had been devastated. Although the hospital had been evacuated early to ensure patient safety, it did not emerge unscathed. Floodwaters had inundated the entire hospital leaving it needing massive remediations works.
This video follows the remediation journey as Bay Building Services, Linx Restoration Services, EDG.Space, RMG, the VMIA and multiple trades work with the REDHS team and the key stakeholders to help rebuild the hospital and get the town of Rochester back on track.