Pay your excess

A customer information kit containing all details of the excess payment applicable to your insurance claim, along with an invoice, is posted out to you as soon possible once we have been authorised by your insurance company to proceed with repairs or restoration works at your property.

Please note that Bay Building Services or Linx Contents Services will not proceed with any repairs or restoration works until we have received this excess payment.

There are a number of ways in which you are able to pay your excess which are outlined below. Should you have any questions regarding payment of your excess and the options available to you please don't hesitate to contact us.


Please use the form below to access our secure online payment system.

Once you have entered the requested details you will be directed to a secure NAB payment page, where your transaction will take place on a secure server. Once your transaction is complete, you will be redirected back to this website.

First Name (Enter the first name of the payee)

Last Name (Enter the last name of the payee)

Email Address (Address where we will send your receipt)

Invoice Number (6 digits located at the top right of your invoice)

Amount (Please use two decimal places, e.g. 25.00)


To pay in person by cheque or credit card, please feel free to drop in to your closest Bay Building Services branch during business hours.


To pay by credit card over the phone, please phone 1300 766 216 during business hours and state your job reference number (as indicated in your initial paperwork sent to you via post or email). A receipt of your transaction will be posted to you upon request.


To pay by mail, please post a copy of your invoice along with a cheque to:

Accounts Receivable Department
Bay Building Services
16 North Drive, Virginia Park, 236-262 East Boundary Road
East Bentleigh VIC 3165

Disclaimer: By submitting your payment online you are acknowledging and authorising Bay Building Services to proceed with the works as per your Scope of Works letter. In agreeing you must notify Bay Building Services staff and contractors of any known risks/hazards at your property listed in the Scope of Works letter. For full terms and conditions please refer to your Scope of Works.

Refund Procedures: Should you decide not to proceed with works after you have paid your excess, a refund of your excess payment will be completed within 7 working days after written notification from yourself and your Insurer/Loss Adjuster