Frequently Asked Questions:
- The contents of my house were damaged and removed from site. Where are they now?
Contents removed from your home are delivered directly to our warehouse in Box Hill, Victoria where a qualified insurance assessor inspects each item and calculates its approximate market value. Linx then submits a damage report to your insurance company.
An approved repairer will carry out repairs or, if necessary, replace un-salvageable items. The company appointed to do this may be Linx, but this is decided at the discretion of the insurance company. If you are unsure who has been appointed, please contact your insurance company directly.
- How do I know what items (contents) were removed from my property?
We provide you with a list of all items removed from your home. This list is called a Contents Inventory. If you need another copy of your Contents Inventory, please contact Linx directly.
- Are my contents covered by insurance when away from my property?
Yes. We guarantee that we will care for your contents as if they were our own. In the unlikely event of damage occurring whilst they are in transit or in our possession, you can rest assured they are covered by Linx' insurance policy.
- What happens if I am not happy with the restoration of my contents or carpet items?
From the minute we receive approval from your insurance company to carry out repairs or replace your contents items, a Linx Case Manager is appointed to manage the progress of your claim until the day your goods are returned to you.
Our Case Managers understand the stress that damage to your contents can cause, so we make sure you are always kept updated on the status of your claim. If you have any questions, you can email us anytime, or contact your Case Manager directly.
- What if I need to gain access to one of the items that was removed form my property?
Just contact your Case Manager, and we will put the restoration of this item as a priority, and deliver it to you as soon as possible.